Refund policy

Shipping & Return

Our shipping policy

Orders are shipped using USPS. The USPS standard shipping requires 3-5 business days for delivery after it ships, excluding any additional days accrued for a signature upon delivery. Shipping confirmation and tracking is available via email as soon as your order departs our facilities. Please note that once packages are received by USPS, we are no longer responsible for the delivery of the item. This responsibility is passed on to the United States Postal Service (800-275-8777).

We have a standard 24-72 hour processing time (excluding weekends and holidays) prior to the shipment of all orders. This processing timeframe is subject to change due to sales or holidays. Once payment is verified, your order will be shipped in within 2-3 business days. Order placed during sales, holidays, or high volume sales events may take upward of 2-4 weeks to ship out from our possession.

******NO SHIPMENT WILL TAKE PLACE ON WEEKENDS OR HOLIDAYS******

All orders are subject to fraud risk analysis.

**In order to avoid any delays in shipping please make sure that your shipping address and billing addresses are the same.

If a shipment is returned to our facilities due to incorrect address, the customer is responsible and required to pay a $15 re-shipping fee in order for their order to be re-shipped.

Our No-Refund Policy

Deposits for hair services are non-refundable. If your appointment is canceled within 48 hours of your scheduled service and client did not receive service, the amount of the deposit paid when booking will be refunded back to the customer via STORE CREDIT / GIFT CARD / E-GIFT CARD ONLY!!!  

If client cancels appointment after the 48 hour window, 24 hours from the scheduled appointment, or cancels the day of scheduled appointment, the client agrees that the $50 deposit placed for services will be completely forfeited, and will go toward covering the companies loss of time & wages. If you miss your appointment and/or if you are more than 20 minutes late, please be reminded you've acknowledged during booking that the deposit for this appointment is non-refundable and non-transferable.

If you miss your appointment and/or if you are more than 20 minutes late, please be reminded you've acknowledged during booking that the deposit for this appointment is non-refundable and non-transferable.

FOR ITEMS SHIPPED:

All orders and payments placed / submitted are refunded via STORE CREDIT ONLY.

 

You must contact us within 5 days of product delivery date for an issues you may be having with the product. Contact us during business hours, via email info@dev-grandiosebeauty-com.us.ewingworkshosting.com.us.ewingworkshosting.com

You have 5 days from the date of delivery /receiving your order to return your product for STORE CREDIT ONLY. Orders that have be returned back to us due to non delivery, the payment amount will be issued back via STORE CREDIT ONLY.  Product must be in original packaging and unused, Tags and seals MUST NOT be broken, Lace must be uncut, Hair must not be unwrapped, fingered, or combed through, dyed or colored. Items must be received back to our store in the original state that it was sent to the purchaser.  Include packing slip and contact information in package along with the reason for your return.

NO REFUNDS.

Orders cannot to be altered or changed once your payment is complete.

(NO REFUNDS on Custom wig orders,  Ready to ship premade wigs, 13x6 lace front wigs or "sale" wigs. FINAL SALE ) 

Ship all returns back to:
Grandiose Beauty
P.O. Box 161147|
Altamonte Springs FL, 32716

The customer/ sender is responsible for all return shipping costs and we recommend that you send your return with a tracking number and insurance because Grandiose Beauty will not be responsible for lost returns. We recommend that you DO NOT use UPS to send your return as they charge very high brokerage fees to clear the parcel which we will not be responsible for.

Our Business Hours Are Tuesday-Saturday 9AM-6Pm Eastern TIME

Sundays & Mondays -CLOSED