Terms & Conditions
Grandiose Beauty Terms and Conditions
I understand and agree that ALL purchases made with Grandiose Beauty LLC are NON REFUNDABLE, NON TRANSFERABLE transactions.
Custom Wig Orders:
Once order is placed, custom wig orders require a 10-14 business day (excluding weekends and holidays) turn around from the time order/ deposit is placed and measurements are received.
Please make sure that your head measurements are taken correctly. We will not be responsible for any improper measurements resulting in a custom wig that does not fit properly.
Pre-Made/ ready to wear Wig Purchase:
By purchasing a pre-made / ready to wear unit, you assume the risk of the pre-made wig fitting improperly. A pre-made unit will typically (but not always) fit a head circumference from 21"- 23” (wig description will provide specific measurements of each particular wig). If you are not sure that a pre- made wig will fit, it is strongly advised that you place an order for a custom made unit.
Deposits:
Once your deposit is placed for a customized unit, production on the wig has begun. Due to the nature of customized wig units, deposits are non-refundable and can not be used towards any future purchases or services.
Hair Extensions:
We are happy to offer an exchange to all extensions within 7 days from the date of delivery/ receiving. Extensions MUST still be in its original packaging, with the original stickers and tags attached, has not been tampered with, colored, combed through, has had fingers running through, or altered from its original state in any way. Returns of extensions that do not follow these guidelines are subject to be declined for an exchange. Customer is responsible for all shipping cost associated with all returns or exchanges after original purchase.
End of Sale Disclaimer
Certain hair extension products offered on our website may be marked as"Sale", “End of Sale,” “Final Sale,” or “Discontinued.” These items are no longer part of our regular product line and are offered in limited quantities on a final sale basis.
Please note the following:
•End of Sale hair extensions are sold as-is and may have limited or no warranty.
•No returns, refunds, or exchanges will be accepted for these items, except where required by law.
•Product availability is not guaranteed and may change without notice.
•Support, restocking, or color matching services may not be available for End of Sale items.
•Texture, color, or packaging may vary slightly from our current product offerings.
By purchasing End of Sale hair extensions, you acknowledge and accept these terms in full.
Sales and Special(s) Rates are subject to change at any time at the discretion of Grandiose Beauty LLC.
Contact:
Grandiose Beauty
P.O. Box 161147
Altamonte Springs FL, 32716
Shipping & Return
Our shipping policy
Orders are shipped using USPS. The USPS standard shipping requires 3-5 business days for delivery after it ships, excluding any additional days accrued for a signature upon delivery. Shipping confirmation and tracking is available via email as soon as your order departs our facilities. Please note that once packages are received by USPS, we are no longer responsible for the delivery of the item. This responsibility is passed on to the United States Postal Service (800-275-8777).
We have a standard 24-72 hour processing time (excluding weekends and holidays) prior to the shipment of all orders. This processing timeframe is subject to change due to sales or holidays. Once payment is verified, your order will be shipped in within 2-3 business days. Order placed during sales, holidays, or high volume sales events may take upward of 2-4 weeks to ship out from our possession.
Only Customers checking out using Klarna are eligible for a return/refund within 14 days from receiving products and documented delivery. Must return all items in same condition unopened, undamaged, with all tags still attached and untampered with.
******NO SHIPMENT WILL TAKE PLACE ON WEEKENDS OR HOLIDAYS******
All orders are subject to fraud risk analysis.
**In order to avoid any delays in shipping please make sure that your shipping address and billing addresses are the same.
If a shipment is returned to our facilities due to incorrect address, the customer is responsible and required to pay a $15 re-shipping fee in order for their order to be re-shipped.
Our No-Refund Policy
Deposits for hair services are non-refundable. If your appointment is canceled without receiving service, the amount of the deposit priced paid when booking will be refunded back to the customer via STORE CREDIT / GIFT CARD / E-GIFT CARD ONLY!!!
FOR ITEMS SHIPPED:
You must contact us within 5 days of product delivery date for an issues you may be having with the product. Contact us during business hours, via email info@grandiosebeauty.com
You have 5 days from the date of delivery /receiving your order to return your product for STORE CREDIT ONLY. Product must be in original packaging and unused, Tags and seals MUST NOT be broken, Lace must be uncut, Hair must not be unwrapped, fingered, or combed through, dyed or colored. Items must be received back to our store in the original state that it was sent to the purchaser. Include packing slip and contact information in package along with the reason for your return.
NO REFUNDS.
Orders cannot to be altered or changed once your payment is complete.
(NO REFUNDS on Custom wig orders, Ready to ship premade wigs, 13x6 lace front wigs or "sale" wigs. FINAL SALE )
Ship all returns back to:
Grandiose Beauty
P.O. Box 161147|
Altamonte Springs FL, 32716
The customer/ sender is responsible for all return shipping costs and we recommend that you send your return with a tracking number and insurance because Grandiose Beauty will not be responsible for lost returns. We recommend that you DO NOT use UPS to send your return as they charge very high brokerage fees to clear the parcel which we will not be responsible for.
Our Business Hours Are Tuesday-Saturday 9AM-6Pm Eastern TIME
Sundays & Mondays -CLOSED
Privacy Policy
This privacy policy discloses the privacy practices for Grandiose Beauty LLC. This privacy policy applies solely to information collected by this web site. It will notify you of the following:
- What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared. What choices are available to you regarding the use of your data. The security procedures in place to protect the misuse of your information. How you can correct any inaccuracies in the information. Information Collection, Use, and Sharing We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
- We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
- Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
- Your Access to and Control Over Information You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security
- We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
- Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
Updates
- Our Privacy Policy may change from time to time and all updates will be posted on this page.
If you feel that we are not abiding by this privacy policy, you should contact us immediately.